FAQ

Yes. We want everyone to stay safe and healthy and enjoy many more years of outdoor fun! You can read about the steps we are taking regarding COVID-19 Safety here. 

Equipment is rented beginning at 8:00 AM on the first day of your rental.  They must be returned by 5:00 PM on the last day of your rental.  If you rent multiple days, you may keep them where you’re staying.

With full day rentals, you don't need to arrive exactly at 8:00 AM.  You are free to arrive anytime you like.

If the rental is not returned by 5:00 PM on the last day of your reservation there will be a minimum charge of $200.00 to your account.  If the rental is not returned by 6:00 PM on the last day of your reservation we will call the West Yellowstone Police Department and request Search and Rescue to look for you.

If we have to send out technicians to retrieve the vehicle due to damage caused by you or getting into a situation where you cannot get out of, there will be a minimum charge of $200.00 added to your account.

We require at least 14 days notice for cancellations.  We will work with you to reschedule to a new date, or if you need to cancel entirely we will provide a full refund with 14 days notice.  If you cancel inside of 14 days, you will forfeit your deposit.  If you cancel the day of your reservation, fail to cancel or do not show up on the first day of your reservation, we will charge your credit card the full price of your reservation.

Yes. There are over 400 miles of groomed trails to ride the rentals on, including trailheads that are 150 feet from our shop.  We will provide you with a map of the trails.  The trails are marked at each intersection and easy to follow.

The damage waiver covers only damage to the unit(s) you rented.  It does not cover personal injury or damage to other units / vehicles / people / property. You can read our full Damage Waivers here.

SNOWMOBILES:  The cost is $25.00 per day per snowmobile.  The deductibles are $2000.00 for trail and mountain snowmobiles, and $4000.00 for high performance snowmobiles. You can read the full Snowmobile Damage Waiver here.

UTVs:  The cost is $30.00 per day per UTV.  The deductibles are $3000.00 for 2 seat 700cc UTVs; $3500.00 for 900cc 6 seat UTVs; and $4000.00 for 1000cc 4 seat UTVs.  You can read the full UTV Damage Waiver here.

No. If you damage a vehicle while it is rented to you, you do not get the damaged parts that are taken off.  These are property of High Mark Rentals.

You are responsible for all damage to the rental while it is in your possession.  This includes any damage that occurs at the hotel.  Be advised we have many issues with birds destroying the seats at many of the motels in town.  You are responsible. To help deter damage due to wildlife, be sure to take everything out of the seat compartments. But this is not a guarantee. You are also welcome to leave rentals with us overnight.

Our vehicles are full when you check them out.  Instead of charging you a flat rate regardless of the amount of fuel you use, we have you fill up the tank so you only pay for the fuel you use.  Please utilize only 91 Octane/Premium fuel when filling up the snowmobiles or ATVs / UTVs.  If they are not full when returned, we will charge you for the fuel. 

Yes. We carry everything you’ll need for a day on the trails, including heated helmets! Check out our Winter Gear Rentals page.

We provide the oil for all of our snowmobiles.  We ask that if you rent multiple days, bring the snowmobile back every two days and we will fill the oil for you.

We gladly rent to our customers staying in Island Park, Idaho, however, we do not offer delivery to there.  If you're staying in Island Park, you can either ride the trails back to where you're staying or trailer your rentals if you have access to one.

Please utilize mtavalanche.com to get the current snowmobile conditions.  This will provide snow depths as well as avalanche conditions.

Since the trails around West Yellowstone are easy to self-navigate, we do not offer any guided trips.  However, if you would like to book a guide, we do have one that we recommend and can furnish his information upon request.

We do not offer snowmobile tours into Yellowstone National Park.  ATVs / UTVs are not allowed in the park at any time.

Yes. We've partnered with the Grey Wolf Inn & Suites to offer our customers a special room rate when you book your snowmobiles with us.  View our Bed & Sled page for more details.

Yes, we have a few places we highly recommend. You can see them on our Lodging Recommendations page.